Volunteer Requirements


Age Limit

  • Adults 18 and over may assist anywhere in the pantry.
  • Graduated 8th graders and older minors may volunteer without accompaniment by an adult if they bring a signed waiver form.
  • Current 6th-8th graders may volunteer if accompanied by a parent/guardian
  • Contact the director to make special arrangements for school-aged children that wish to help in the pantry. We will do the best we can to accommodate your request.
  • Please leave children 5 and younger at home.

Attire

  • Please wear closed-toe shoes (no flip-flops or sandals).
  • Dress appropriately for the weather as volunteers will be outside.
  • Please wear clothes that you don’t mind getting dirty.

Training


Volunteer training is done mostly on-the-job at Heart to Heart. When you show up for your assigned shift, you will be guided through the process but a veteran volunteer or staff member.

Required

As part of our agreement with Mid-Ohio Foodbank, we agree to maintain certain standards. One of these is Civil Rights training for all of our volunteers. Prior to your on-site training, please complete the following:

  • Take the online civil rights training course here>>
  • Verify you have completed the course using this form>>

Optional

Opportunities for further training will be available periodically, including

Food Pantry Volunteer


Location
Heart to Heart Food Pantry
1944 West 1st Ave.
Columbus, OH 43212

Shifts
Tuesdays and Thursdays
8:30 am – 11:00 am (help set up and begin serving clients)
11:00 am – 1:30 pm (finish serving clients and help clean up)

Wednesdays
4:30-7:30 (set up, client service and clean up all included)

Help clients with check-in, shopping, getting to their cars, or in the waiting area. You may also help to restock shelves as needed. The last shift is for close and cleanup which includes helping the last of the clients, prepping pantry for the next day and light cleaning.

Pop-Up Pantry


Please contact Melody Smiley at msmiley2@columbus.rr.com or Janice Rook rookj@ameritech.net with any questions.

  • Schedule: Wednesdays, approximately 11 am to 2 pm.
  • Instructions:
    • On your scheduled date, volunteers will meet at the First Community South pantry location to complete the bagging of food and loading into Church van. Volunteers will then proceed to the Pop-Up Pantry site location to distribute pre-packaged food to clients by loading directly into their cars or at a pre-arranged distribution point agreed upon with the agency.
    • The bagging process will follow the same process currently established for the pre-packaging of food for the drive-through service. You will receive hands-on instruction for bagging when you arrive at First Community South.
    • One volunteer will complete the registration of clients and the Heart to Heart tracking form while on-site at the Pop-Up Pantry location.
    • No more than 3 volunteers will be scheduled for the Pop-Up Pantry on any given week. Additionally, a weekly volunteer coordinator will be designated on Sign-up Genius and will serve as the Team Lead on the scheduled activity date.
    • All volunteers must adhere to  First Community COVID-19 guidelines including mandatory face coverings and social distancing. These guidelines may change based on federal, state, and local requirements. No more than 2-3 volunteers will work in the First Community annex at any one time to maintain adequate social distancing and indoor environmental management.

Stocking Hours


Regular Stocking Hours
Monday 9 – 10:30 am
Wednesday 3 – 4:30 pm
Friday 10:00am – 11:30 am
Help to unload and unbox food, stock shelves, sort produce. Older youth needing service hours are welcome.

Bagging Hours


Pre-Shop Bagging Hours
Monday 11:30 am – 1:00 pm
Wednesday 9 am – 10:30 am
Grocery shop and pre-pack bags for clients on the following day. Older youth needing service hours are welcome.

Pick Up Donations & Orders


Those doing Direct Retail Pickups should be able to lift around 50lbs, but there may be help available on site. You may wish to shadow another volunteer doing a pickup before performing one alone to learn about the operation. If you plan to use the Heart to Heart van for pickups, a signed waiver form, copies of your driver’s license, and insurance card will be required.

Please contact us if you have any questions about any of the pickups listed below.

Giant Eagle

  • Address: 3061 Kingsdale Shopping Center
  • Phone: 614-538-0762
  • Schedule: Mondays and Fridays 6:30-10 am
  • Instructions: Please call the manager (Mike/Steve/Eric) if you cannot make a scheduled pick-up. Best to use a minivan or large SUV. Expect around 400# of frozen meat. The loading dock is on the south side of the bldg and you can walk right in the open door. Use agency code 16388.

Target

  • Address: 1970 Hilliard Rome Rd
  • Phone: 614-219-5160
  • Schedule: Monday through Friday, 9-10 am
  • Instructions: Please call the manager (Ben) if you cannot make a scheduled pick-up. Best to use a minivan or mid-large SUV. Expect 4-10 large boxes of mixed donations, usually around 200-300#. Pick up point is at the roll-up door on the east side of the bldg, which currently has large shipping containers placed on either side of the door and you will probably have to ring the doorbell. Do not use the loading dock.

Shop Thru at MOFB

This is an opportunity provided by Mid-Ohio Foodbank for partner agencies to pick up additional products and fresh produce at no additional cost.

  • Address: 3960 Brookham Dr. Grove City, OH 43123
    Phone: (614) 277-3663
    Schedule:

    • Mondays, 7:45 – 8:45 am
    • Wednesdays, 1 – 2 pm
  • Instructions: Go to the agency side of the parking lot which faces I-270 near the loading docks and call them. They will tell you which loading dock door to back-up to, and you can pull your car up to the dock. You will be handed a list of items to choose from, select the number of items you want from the list, and return it to the clerk. Your order will be picked and brought to the dock on a pallet. The National Guardsmen will help you load it.

Monthly Order

A team of volunteers completes the order online monthly, the week prior to pick up. These volunteers manage the inventory and work within the budget provided to order stock for Heart to Heart.

  • Address: 3960 Brookham Dr. Grove City, OH 43123
    Phone: (614) 277-3663
    Schedule:

    • Second and Fourth Monday of each month, 12 pm
  • Instructions: Go to the agency side of the parking lot which faces I-270 near the loading docks and call them. They will tell you which loading dock door to back-up to, and you can pull your car up to the dock. The order will be picked and brought to the dock on a pallet. The National Guardsmen will help you load it.

Doug Graham leads pickups listed below. He prefers contact by text cell at 614-448-7430. When calling, please leave a message if he doesn’t answer.

Marc’s

  • Address:  1828 W Henderson Rd (Northwest Shopping Center)
  • Phone: 614-457-3030
  • Schedule: Fridays, 10 am
  • Instructions: Best to pick up with a minivan or midsize SUV. Expect 4-8 large boxes of donations, sometimes fewer. Please call the manager if you cannot make a scheduled pick-up. Access Marc’s from the alleyway running behind Shopping Center from either end. Park as close as possible to Marc’s large unmarked “air door” opening — look for long plastic strips hanging from the top of the doorway. Walk through the air door and look for a clerk usually seated a desk to the right. Identify yourself as a Heart to Heart food pantry volunteer and ask if they have food pantry donations.

Starbucks Grandview

  • Addresses:
    • 1570 Olentangy River Rd (across from Target)
    • 1085 W 5th Ave (at Kenny Rd)
    • 2136 N High St (at Lane Ave)
  • Schedule:
    • Mondays and Fridays, 9:00-10:30 am
    • Wednesdays, 1:00-3:00 pm
  • Instructions: Pick up all three Starbucks in one trip any size vehicle. Bring 3-4 large cardboard boxes or cooler bags to collect donations. Count the number of items donated at each location to record them on provided tally sheets at Pantry. Enter Starbucks, wait in line, identify yourself as a volunteer from Heart to Heart Pantry and MidOhio Food Bank, ask counter person if they have “FoodShare” donations. (Starbucks’ term for pantry donations)

Starbucks Upper Arlington

  • Addresses:
    • 3642 Fishinger Rd (Mill Run, across Fishinger from Speedway and Lowe’s)
    • 3235 Tremont Rd (across from Kingsdale Shopping Center)
    • 1315 West Lane Ave (in shopping plaza east of North Star)
  • Schedule:
    • Mondays and Fridays, 9:00-10:30 am
    • Wednesdays, 1:00-3:00 pm
  • Instructions: Pick up all three Starbucks in one trip any size vehicle. Bring 3-4 large cardboard boxes or cooler bags to collect donations. Count the number of items donated at each location to record them on provided tally sheets at Pantry. Enter Starbucks, wait in line, identify yourself as a volunteer from Heart to Heart Pantry and MidOhio Food Bank, ask counter person if they have “FoodShare” donations. (Starbucks’ term for pantry donations)