Want to Help?

Our community of volunteers are AMAZING!

Follow these steps:

  1. Sign up on the SignUpGenius app/site.
  2. Show up at the designated time.
  3. Sign in on an iPad.
  4. Our Volunteer Coordinator will welcome you and get you started!
Sign Up Here


If you have signed up for a shift and can no longer volunteer, please log in to your account and delete your sign-up. If there are 24 hours or less before your shift, please also call 614-488-0681 x203 to let us know.

Click to view complete pocedures

Volunteer Roles

Food Pantry Volunteer


Tuesdays and Thursdays
8:30 – 10:30 am
(help set up and begin serving clients)
10:00 – 12:30 pm
(finish serving clients and help clean up)

Help clients with check-in and shopping in the drive-thru or shopping area. Roles will be assigned by a staff member or a volunteer in charge of check-in.

Stocking Hours

Regular Stocking Hours

Monday 9:00 am – 10:30 am
Friday 10:00am – 11:30 am

Help to unload and unbox food, stock shelves, sort produce. Older youth needing service hours are welcome.

Bagging Hours

Pre-Shop Bagging Hours

Monday 11:30 am – 1:00 pm

Grocery shop and pre-pack bags for clients to receive in our drive-thru. Older youth needing service hours are welcome.

Pop-Up Pantry

Please contact Melody Smiley at msmiley2@columbus.rr.com or Rose Kandel kandel.rose30@gmail.com with any questions.

Schedule: Wednesdays, approximately 11 am to 2 pm.


On your scheduled date, volunteers will meet at the First Community South pantry location to complete the bagging of food and loading into the Church van. Volunteers will then proceed to the Pop-Up Pantry site location to distribute pre-packaged food to clients by loading directly into their cars or at a pre-arranged distribution point agreed upon with the agency.

The bagging process will follow the same process currently established for the pre-packaging of food for the drive-through service. You will receive hands-on instruction for bagging when you arrive at First Community South.

One volunteer will complete the registration of clients and the Heart to Heart tracking form while on-site at the Pop-Up Pantry location.

No more than 3 volunteers will be scheduled for the Pop-Up Pantry on any given week. Additionally, a weekly volunteer coordinator will be designated on Sign-Up Genius and will serve as the Team Lead on the scheduled activity date.

All volunteers must adhere to First Community COVID-19 guidelines including mandatory face coverings and social distancing. These guidelines may change based on federal, state, and local requirements. No more than 2-3 volunteers will work in the First Community annex at any one time to maintain adequate social distancing and indoor environmental management.

Pick Up Donations & Orders

Those doing Direct Retail Pickups should be able to lift around 50lbs, but there may be help available on site. You may wish to shadow another volunteer doing a pickup before performing one alone to learn about the operation. If you plan to use the Heart to Heart van for pickups, a signed waiver form, copies of your driver’s license, and insurance card will be required.

Please email hearttoheart@fcchurch.com if you have any questions about any of the pickups listed below.

Shop Thru

This is an opportunity provided by Mid-Ohio Food Collective for partner agencies to pick up additional products and fresh produce at no additional cost. This is our main source of produce for the drive-thru.

Address: 3960 Brookham Dr. Grove City, OH 43123
Phone: (614) 277-3663


Tuesday: 8:00 – 9:00 am
Wednesday: 1:00 – 2:00 pm


Go to the agency side of the parking lot which faces I-270 near the loading docks and call them. Tell them you are from Heart to Heart. Our agency number is 1042. They will tell you which loading dock door to back your vehicle up to. You will be handed a list of items that are available, shop inside when told, and then the food will be invoiced by Mid-Ohio. You will load the vehicle and bring the food to the drive-thru or Annex building at First Community South. If you are using our van, a key is available.

Giant Eagle

Address: 3061 Kingsdale Shopping Center

Phone: 614-538-0762


M/F 6:30-10am


Please call the manager (Mike/Steve/Eric) if you cannot make a scheduled pick-up.  Best to use a minivan or large SUV.  Expect around 400# of frozen meat.  The loading dock is on the south side of the bldg and you can walk right in the open door.  Use agency code 16388.


Address: 1828 W Henderson Rd (Northwest Shopping Center)
Phone: 614-457-3030
Schedule: Fridays 9:00 – 10:00 am


Best to pick up with a minivan or midsize SUV. Expect 4-8 large boxes of donations, sometimes fewer. Please call the manager if you cannot make a scheduled pick-up. Access Marc’s from the alleyway running behind Shopping Center from either end. Park as close as possible to Marc’s large unmarked “air door” opening — look for long plastic strips hanging from the top of the doorway. Walk through the air door and look for a clerk usually seated a desk to the right. Identify yourself as a Heart to Heart food pantry volunteer and ask if they have food pantry donations.

MOFB Order

A volunteer completes the order the week prior to pick up. They manage the inventory and work within the budget provided to order stock for Heart to Heart.

Address: 3960 Brookham Dr. Grove City, OH 43123
Phone: (614) 277-3663
Schedule: Second and Fourth Monday of each month, 2:00pm


An hour before the scheduled unloading time, pick up the truck from CW DeMary 1055 Dublin Rd, Columbus, OH 43215. Go to the front desk and tell them you are there for the Heart to Heart truck rental. You’ll be given keys and a copy of the rental invoice. Then drive directly to Mid-Ohio Foodbank.

At exactly 2:30pm, go to the agency side of the parking lot which faces I-270 near the loading docks and call them. They will tell you which loading dock door to back-up to, and you can pull your car up to the dock. The order will be picked and brought to the dock on a pallet.

Drive the truck to First Community South, where it will be unloaded by a team of volunteers at 3:30 pm

And what does the Lord
require of you
But to do justice,
To love mercy,
And to walk humbly
with your God?
Micah 6:8 NKJ

Our mission at Heart to Heart is to respond to God’s commandment to love one another.
Our vision of Heart to Heart is to model God’s love by:
Cultivating a loving community
Honoring individual gifts
Feeding bodies and souls
…and seeing everyone as a child of God

In accordance with Federal law and U.S.D.A. policy, this institution is prohibited from discriminating on the basis of race, color, national origin, sex, age, religion, or disability.