Do Justice. Love Kindness. Walk Humbly.
Director: (614) 488-0681 ext. 203
Administrator: (614) 488-0681 ext. 106
hearttoheart@FCchurch.com
This institution is an equal opportunity provider.
Tuesdays & Thursdays 8:30 am - 1:00 pm
Annex
First Community South
1944 W. First Avenue Columbus, OH 43212
Monthly Archives

September 2020

Donation Match Period

By | Announcements | No Comments

Announcement

Written by Donor

Recently, I spoke with two delightful women who have been helped through our Heart to Heart program. Their enthusiastic words certainly confirm the relevance of our mission!

Bridgette heard of Heart to Heart from a friend who said, “I want to take you to a food pantry where you will feel the love!” On her first visit, she said she immediately felt the warmth and love from the most wonderful volunteers and the smell of hot coffee and doughnuts. “Food for my soul,” she said.

Then, she met dear Miss Kitty, sitting at the desk and being “everyone’s mama.” Bridgette was shown all the literature on community resources and given coupons galore, much to her delight. She has five kids and has always been a huge collector of coupons. There wasn’t a pause before Bridgette bubbled over with her crockpot experience.

A Girl Scout delivered brand new crockpots to our food pantry, and Bridgette was given one with a recipe and all the ingredients needed for that meal. She said, “Where else can one pick out their own groceries and choose meat from the freezer? Where else is one shown that kind of love and respect?”

The following words are from Kathy:

Something amazing happens every time one walks through the door of Heart to Heart. It begins with the feeling of love and acceptance, perhaps a prayer, a hug. At Easter, there was candy for kids who would otherwise not have any; for Mother’s Day, a small plant. One Christmas – when I knew our kids would have nothing – Heart to Heart “adopted” us and surprised us with wrapped gifts!

It’s hard to put aside one’s pride and walk into a food pantry, but each time I feel loved and respected by all the kind and helpful volunteers. It truly changes your life when you leave home with hungry kids and an empty refrigerator; and you get to fill up your cart with staples, meats, fresh produce, and toiletries. I can assure you, if you are sad going in, you are smiling when you leave!

When you support Heart to Heart from October 1 through December 31, your gift will be doubled by an anonymous donor. Click below to make a contribution online.

Donate

And what does the Lord
require of you
But to do justice,
To love mercy,
And to walk humbly
with your God?
Micah 6:8 NKJ

Our mission at Heart to Heart is to respond to God’s commandment to love one another.
Our vision of Heart to Heart is to model God’s love by:
Cultivating a loving community
Honoring individual gifts
Feeding bodies and souls
…and seeing everyone as a child of God

In accordance with Federal law and U.S.D.A. policy, this institution is prohibited from discriminating on the basis of race, color, national origin, sex, age, religion, or disability.

September 26, 2020

By | Uncategorized | No Comments

Announcement

Click the image for the full announcement. Click Here to Donate

Update

Service Statistics

September 22, Tuesday: 58
September 23, Pop-Up: ?
September 24, Thursday: ?

Pop- UP date

Please read this update from volunteer leaders Janice Rook and Melody Smiley.

September pop-up pantry update

News

Volunteer Training

As part of our agreement with Mid-Ohio Food Collective, we must maintain certain standards. One of these is Civil Rights training for all of our volunteers. All volunteers are required to complete this online training. There are three steps to this process.

  1. Take the free online training course available here.
  2. Complete the quiz at the end of the slideshow.
  3. Use this online form to let us at Heart to Heart know you have completed your training, so we can verify with Mid-Ohio Food Collective. Please note you are not required to login as a First Community member to complete this step.

Are you interested in being a shift leader? Please let us know.

Volunteers interested in being shift leaders will need to complete the online Food Safety course. The cost to complete the course and receive certification is $15. Training is available on the ServSafe website. Follow the instructions on their site to purchase the course and take the assessment online. If you’re interested in the training, but the cost of the course is burdensome, please send us an email so we can purchase the course online and send you the information to access it.

Are you a volunteer interested in learning how to use PantryTrak from a representative at Mid-Ohio Food Collective?

Click one of the links below to sign up for one of three virtual training sessions:

For more info on volunteer opportunities, click here.

Work in Progress

Progress is being made in Lincoln Road Chapel to accommodate our plans to move operations into the building as the weather turns colder.

  • Mold inspection is scheduled for this Thursday.
  • Dumpster removal is scheduled for this Friday.
  • Proposal and estimate requested to replace the flooring.
  • Meeting with a contractor this Thursday to gather information to prepare a proposal for interior work including replacing drywall, plasterwork, stonework, windows, etc.
  • Waiting on a proposal for a handicap ramp outside and/or at least concrete work to support a commercial purchased unit.

And what does the Lord
require of you
But to do justice,
To love mercy,
And to walk humbly
with your God?
Micah 6:8 NKJ

Our mission at Heart to Heart is to respond to God’s commandment to love one another.
Our vision of Heart to Heart is to model God’s love by:
Cultivating a loving community
Honoring individual gifts
Feeding bodies and souls
…and seeing everyone as a child of God

In accordance with Federal law and U.S.D.A. policy, this institution is prohibited from discriminating on the basis of race, color, national origin, sex, age, religion, or disability.

September 19, 2020

By | Weekly Update | No Comments

Dear Friends,

After two weeks off, we are ready to reopen Heart to Heart next week and we are looking forward to seeing our regular volunteers again and meet some new people. A lot of changes have occurred in the past two weeks and we anticipate many more to come. We have opted to continue the drive-thru pantry model until it is no longer realistic to serve clients completely outside. There are plans to erect a sturdier tent structure to provide shelter as the weather changes. We hope to be completely moved into Lincoln Road Chapel as soon as possible. To accomplish that goal, we will have contractors, inspectors, and cleaners in and out of the building for the next several weeks to adequately prepare the space. This is a big change that will require the use of Heart to Heart funds, effort on behalf of the volunteers and staff, and most of all, patience.

Simply put, change is hard. The circumstances in the world today have us all on edge, unsure what to expect next. It is hard to feel like we are out of control of so many things in our lives. We understand that these past few weeks have been difficult for the group volunteers so dedicated to the work of Heart to Heart. It has been difficult for us as well. Our goal is and always will be to do what is best for the clients we serve at Heart to Heart. We are doing the best we can in the circumstances in which we find ourselves. While Kate and I are, of course, interested in hearing suggestions, questions, and concerns from those who make Heart to Heart run, please remember that we are human beings. Please continue to grant us grace in this transition; your patience and prayers are so appreciated.

One of our major priorities in the immediate future is to improve communication with volunteers and donors.  We will contribute to this effort by providing more information, asking for more feedback, and being as transparent as possible. But we will need your help. Please keep up to date with the information available, keep in touch with us, and answer our requests for feedback. This blog will serve as our primary source of distributing information, but we will also increase the use of our social media platforms- Facebook and Instagram. Please read the Contact Information portion of the blog below and participate as soon as possible.

We have included a lot of information to read in this blog post, but also know that photos speak volumes. With that in mind, we have included a few photos of progress made in the past couple of days. Many thanks to Steve Shaner for our new indoor ramp. We encourage you to come to see it for yourselves by signing up to volunteer next week.

We look forward to seeing you,

Amy Caskie
Missions Administrator

Update

Service Statistics

September 16 (Pop-Up): 40 households served

A Closer Look

These slides indicate how our service numbers have changed over time. Click to enlarge each graph to see details.

Return to Work

We will resume our services the week of September 21. To volunteer for those shifts, please make sure you have completed the Civil Rights training (see below), then use the Sign-Up Genius to let us know you are coming. If you are a minor, we must have a Waiver Form on file for you.

Please note: We must adhere to CDC guidelines for all of our volunteer shifts. In order to do that, we cannot accept volunteer walk-ins and the number of volunteers per shift will be limited. We hope this is a temporary solution to a temporary problem and we ask for grace as we work together to figure this out.

Sign Up Genius

News

Volunteer To Do List

  • Take the online civil rights training course here>>
  • Verify you have completed the course using this form>>
  • Mark your calendar for October 6 at 1:30pm for PantryTrak training via Zoom. This training will be conducted by Mid-Ohio Food Collective. Volunteer shift leaders on Tuesdays and Thursdays will be required to take this training. Use the Sign-Up Genius to indicate your interest and you will be sent a link to the Zoom prior to the meeting date.
  • Let us know if you’re interested in being a volunteer shift leader via email>>
  • All shift leaders can take the online food safety training for $15, and send us a PDF of their completion certificate. The course is called Food Handler (level 1) and you will follow the instructions on the ServSafe website to purchase the course. Please contact us if the cost of the course will prevent you from completing it and we will make arrangments.
  • Register your Kroger card for Community Rewards which earns money for Heart to Heart when you grocery shop. More info here>>
  •  To sign up for upcoming volunteer shifts click here>>

Heart to Heart Finances

We are working with our business office to provide more information and deeper transparency to all those that support Heart to Heart. Please let us know if there is specific information you are looking for, and we will do our best to provide accurate information. Click the image below to view the chart showing the change in our total income and expenses over time.

Survey for Volunteers

We are planning for the colder weather and trying to anticipate our volunteer needs as we move indoors. Please participate in the following survey to share your opinion and willingness to return to volunteering in light of the pandemic.

COVID-19 Survey

Contact Information

We are trying to streamline our communications at Heart to Heart. We want to make sure you’re getting all the information you want, and only the information you want. In order to better serve this goal, we will be creating new email distributions lists and will implement their use beginning October 1. Please click below to sign up for the appropriate email list(s).

Contact Form

And what does the Lord
require of you
But to do justice,
To love mercy,
And to walk humbly
with your God?
Micah 6:8 NKJ

Our mission at Heart to Heart is to respond to God’s commandment to love one another.
Our vision of Heart to Heart is to model God’s love by:
Cultivating a loving community
Honoring individual gifts
Feeding bodies and souls
…and seeing everyone as a child of God

In accordance with Federal law and U.S.D.A. policy, this institution is prohibited from discriminating on the basis of race, color, national origin, sex, age, religion, or disability.

September 15, 2020

By | Weekly Update | No Comments

Update

Dear Volunteers and Supporters,

We want to give you an update on the progress, discussions, and decisions made in the past week-and-a-half while Heart to Heart has been closed. We have been having very productive and insightful morning discussions with several key volunteers. We are learning a lot about how operations can be improved, what works well, and what everyone enjoys about being here. We have a lot more work to do, and we appreciate your patience as we adjust to the many transitions occurring now and forthcoming.

We plan to reopen next week using the same outdoor drive-thru model we have been using the past few months. Because of this decision, we have canceled the volunteer shifts that remained this week for moving storage between the two buildings. However, if you’re still interested and available to help, please send me an email and I can get you set up on a different small project. We will continue to hold the morning discussions and will add topics for Thursday and Friday. We have also canceled volunteer reorientation on Sunday and will reschedule at a later date.

In the near future, as the weather changes, we are working toward moving our operations to Lincoln Road Chapel.  Our agency rep from Mid-Ohio Food Collective is visiting this week to give us a better idea about how we can operate safely indoors during the pandemic once it gets too cold to be outside.  Once we have a more definite plan, we will share that with you.

The good news is that majority of our stock is already in the basement and changes are being made to other rooms to accommodate our needs for additional storage and space to move about. We are working with our Facilities Director, Pam Jameson, plus professional cleaners, inspectors, electricians, HVAC, plumbers, and builders on improvements that make this environment safe for everyone.

You are welcome to submit feedback and ideas to us, and we will take them all into consideration as we move forward. Please know we are looking into every aspect of Heart to Heart operations as we plan our future. Your experiences as a volunteer are invaluable to us, so please share ideas with us.

Sincerely,

Amy Caskie
Missions Administrator

News

Mark Your Calendar

Heart to Heart will reopen for volunteer shifts on September 21, and for client services on September 22. Sign up to volunteer online.

Volunteer To Do List

  • Take the online civil rights training course here>>
  • Verify you have completed the course using this form>>
  • Participate in this Doodle poll for PantryTrak training if you are interested in learning how to use it.
    Volunteer shift leaders on Tuesdays and Thursdays will be required to take this training.
  • Let us know if you’re interested in being a volunteer shift leader via email>>
  • All shift leaders can take the online food safety training for $15, and send us a PDF of their completion certificate. The course is called Food Handler (level 1) and you will follow the instructions on the ServSafe website to purchase the course.
  • Register your Kroger card for Community Rewards which earns money for Heart to Heart when you grocery shop. More info here>>
  • Click on the buttons below to sign up for upcoming volunteer shifts or the morning discussions scheduled for the remainder of this week:
    • Wednesday: Financial Assistance and Other Resources
    • Thursday: Volunteer Orientation and Retention
    • Friday: COVID-19 Policies (both Heart to Heart and MOFB)
Volunteer Sign Up GeniusDiscussion Sign Up Genius

Service During Hiatus

As suspected, not everyone got the message about our two-week hiatus and we have had clients show up on all of our regular service days. We did our best to serve those who had already made their way here thinking we were open. Additionally, the Pop-Up pantry continues to operate on Wednesdays. Below are the service statistics during the hiatus, so far.

September 8 (Tuesday): 3 households

September 9 (Pop-Up): 35 households

September 10 (Thursday): 11 households

September 15 (Tuesday): 24 households

Thank you to everyone who has joined us for morning discussions in the parking lot. We are so grateful to Melody and Carol for helping with the stock room. Thanks also to Kathleen for helping sort spices!

And what does the Lord
require of you
But to do justice,
To love mercy,
And to walk humbly
with your God?
Micah 6:8 NKJ

Our mission at Heart to Heart is to respond to God’s commandment to love one another.
Our vision of Heart to Heart is to model God’s love by:
Cultivating a loving community
Honoring individual gifts
Feeding bodies and souls
…and seeing everyone as a child of God

In accordance with Federal law and U.S.D.A. policy, this institution is prohibited from discriminating on the basis of race, color, national origin, sex, age, religion, or disability.

Hiatus Announcement

By | Announcements

We will be closed from September 8 through 19, 2020.

Volunteer shifts will resume Monday, September 21.

Client service hours will resume Tuesday, September 22.

Daily Discussions

Most mornings will begin with a discussion between small groups of volunteers. There will be a specific subject-matter for each day and you should sign up to attend only those discussions with which you are currently involved or have an interest.  To respect everyone’s time and energy, these will be limited to one hour and focused on the topic assigned.

You are encouraged to bring your feedback, suggestions, and notes to keep these discussions brief and focused. Some items to reflect on might be:

  • Do I understand the process completely and know why certain things are done?
  • What works well regarding this process? What’s your favorite part?
  • What needs work and what suggestions do I have to improve this process?
  • What am I willing to do to facilitate the implementation of these changes?

These discussions have been scheduled specifically to allow time to hear from the dedicated volunteers that keep Heart to Heart running. Your knowledge and input are necessary during this transition and in planning for the future. Please keep in mind that these are discussions and not meetings. Decisions may or may not be made at this time, but your input will contribute to any decisions made in the near future.

All discussions will take place in the parking lot at First Community South at 9am unless otherwise noted. In the event of rain, we will move the gathering to the main room at Lincoln Road Chapel. Please sign up for the discussions so we can anticipate set up needs.

If you’re unable to participate in the discussion due to other commitments, we still want to hear from you. Please send us your brief thoughts and questions. The Suggestions Box will also be out during the next two weeks for volunteers who want to write a short note.

Schedule

Click to enlarge

Volunteer Activities

There are some pretty big projects we want to tackle during this service hiatus and many hands are needed to complete them! Large quantities of food stock and other storage will be moved in between buildings during the second week of our hiatus. We are asking volunteers to sign up only if they are willing and able to lift and carry at least 25 pounds while walking several yards and using several sets of stairs. This will be physically taxing and we need volunteers who are able to handle the demand.

We will strictly adhere to CDC guidelines regarding social distancing at this time. For this reason, we will not allow walk-in volunteers and are limiting the number of volunteer slots available. Please respect the regulations we have put in place for these activities, for your own health and that of our community.

No worries if you cannot volunteer for the whole shift. Please indicate the approximate arrival/departure in your comments when you sign up. It would be extremely helpful to include your cell phone number in addition to an email address, so we can easily contact you with any last-minute changes of plan.

And what does the Lord
require of you
But to do justly,
To love mercy,
And to walk humbly
with your God?
Micah 6:8 NKJ

Our mission at Heart to Heart is to respond to God’s commandment to love one another.
Our vision of Heart to Heart is to model God’s love by:
Cultivating a loving community
Honoring individual gifts
Feeding bodies and souls
…and seeing everyone as a child of God

September 5, 2020

By | Weekly Update

Update

As many of you know, Lamar Graham, Director of this ministry for the last seven years, recently resigned. In his letter of resignation, he noted, “I’m saddened and encouraged at the same time. Saddened because I am going to miss our clients, my volunteers, and the community of First Community. Encouraged because I know the work we started will continue.” We wish Lamar well in the ventures before him.
As she done in the past, Rev. Kate Shaner will oversee Heart to Heart operation during this time of transition. Amy Caskie, Missions Administrator, will also be playing a vital role at this time. Heart to Heart will be closed September 8-19 for cleaning, inventory, and planning for fall. The Wednesday pop-up pantry will continue during this time. Rest assured during this time, all produce has been redirected, retail pick-ups have been notified, and HandsOn Central Ohio as well as Mid-Ohio Food Collective are aware of the plan.

News

Photo Gallery

We have been keeping busy the past few weeks! Volunteers working outdoors are enjoying cooler temperatures, but we could do without the rain! We are grateful for the donations of fresh produce from local gardeners as the season winds down. Click the arrows above to browse through the photos.

Service Statistics

Pop- UP date

Please read this update from volunteer leaders Janice Rook and Melody Smiley.

In August, the Pop Up Pantry continued our successful efforts to serve clients weekly in their local communities.  Working with National Church Residences, an organization that manages several supported housing complexes throughout Columbus, food was distributed to clients/families at the following agency sites:

August 5:  Commons at Livingston-27 clients
August 12:  Southpoint Apartments-32 clients/families
August 19:  Commons at Grant-24 clients
August 26:  North 22nd Street/Commons at Buckingham-40 clients

123 clients/families were served in August, an increase of 25 over those served in July.

Our team of three volunteers skillfully bagged food each Wednesday during the month. We were able to purchase 3 light-weight, portable dollies to use not only in the bagging process but also in loading the bags into the van and unloading these at the site. Additionally, we were able to purchase 2 folding tables for bagging food.  This equipment improved our efficiency as well as provided for increased safety in the process (i.e., injury prevention).

We’re thankful this month for the assistance of our Share and Learn Garden and the ability to add fresh produce to the food provided for our Pop Up Pantry clients.

During August, we welcomed the addition of volunteer drivers who assist us by driving the van to our agency sites.  One driver accompanied our volunteers each week, meeting us at the pantry after the bagging process was completed, assisting in loading the bags of food, and transporting and delivering it to our designated site.  We’re grateful for the ability to use one of our church vans for the Pop Up Pantry.

Our entire team of dedicated volunteers worked diligently to ensure the needs of our clients were met each week.  Those volunteering were Kitty Rohrer, Kathleen Hatcher, Rose Kandel, Carla Edlefson, Glen Zook, Steve Young, and Mark Tucker.   Clients and agency contacts expressed much appreciation for the efforts of our team.

We’re grateful for Heart to Heart’s support of our outreach initiative and look forward to continuing to grow the Pop Up Pantry in serving more clients and in expanding our work with other community agencies to identify new sites for the pantry.  The Pop Up Pantry is committed to furthering the mission of Heart to Heart and our church in serving others as God calls us to do and in meeting the needs of our local communities during this time of a serious pandemic and increased food insecurity.

The Pop-Up Pantry will continue to operate during the brief hiatus.

Optional Volunteer Training

Are you interested in being a shift leader? Please let us know.
Volunteers interested in being shift leaders will need to complete the online Food Safety course. The cost to complete the course and receive certification is $15. Training is available on the ServSafe website. Follow the instructions on their site to purchase the course and take the assessment online. If you’re interested in the training, but the cost of the course is burdensome, please send an email to ACaskie@FCchurch.com. Amy will purchase the course online and send you the information to access it.

Volunteers interested in learning how to use PantryTrak from a representative at Mid-Ohio Food Collective should indicate their interest by completing the following.

Doodle Poll

Required Volunteer Training

As part of our agreement with Mid-Ohio Food Collective, we must maintain certain standards. One of these is Civil Rights training for all of our volunteers. All volunteers will be required to complete this online training before we can resume normal pantry activity on September 21. There are three steps to this process.

  1. Take the free online training course available here.
  2. Complete the quiz at the end of the slideshow.
  3. Use this online form to let us at Heart to Heart know you have completed your training, so we can verify with Mid-Ohio Food Collective. Please note you are not required to login as a First Community member to complete this step.

Hiatus Schedule

There are very specific reasons we have scheduled this hiatus for Heart to Heart services:

  1. Cleaning
  2. Inventory
  3. Fall/Winter Planning
  4. Accreditation Review
  5. Training

For the first week, we are asking our dedicated and hard-working group of volunteers to rest, reinvigorate, and remember why you love Heart to Heart. You may consider taking this time to do the following:

  1. Register your Kroger card for Community Rewards which earns money for Heart to Heart when you grocery shop. More info here>>
  2. Take the online Civil Rights Training.
  3. Make sure to sign up to volunteer online.

The following week, we will be asking volunteers to join us for specific projects and to attend planned discussions. You can view the schedule and Sign-Up Genius online. We look forward to our conversations with you about how we can help Heart to Heart serve the community in the best way possible.

Sign Up Genius

Mark Your Calendar

Heart to Heart will be closed from September 8 through September 19.

Return to Work

We will resume our services the week of September 21. To volunteer for those shifts, please make sure you have completed the Civil Rights training above, then use the Sign-Up Genius to let us know you are coming. If you are a minor, we must have a Waiver Form on file for you.

Please note: We must adhere to CDC guidelines for all of our volunteer shifts. In order to do that, we cannot accept volunteer walk-ins and the number of volunteers per shift will be limited. We hope this is a temporary solution to a temporary problem and we ask for grace as we work together to figure this out.

Sign Up Genius

And what does the Lord
require of you
But to do justice,
To love mercy,
And to walk humbly
with your God?
Micah 6:8 NKJ

Our mission at Heart to Heart is to respond to God’s commandment to love one another.
Our vision of Heart to Heart is to model God’s love by:
Cultivating a loving community
Honoring individual gifts
Feeding bodies and souls
…and seeing everyone as a child of God

August 2020 Stats

By | Statistics

Unique Volunteers: 66

 

Service Statistics

Households: 469

Seniors Served (age 60+): 219

Adults Served (18 – 59): 725

Children Served (birth – 17): 484

Individuals Served: 1,428

Meals Provided: 12852

 

Food Received

First Community: 770 pounds

GFS:  356 pounds

GiantEagle: 2401 pounds

Marc’s: 493 pounds

Penzey’s Spices: 238 pounds

Starbucks:  630 pounds

Target: 2458 pounds

MOFB Order: 6778 pounds